Policies
FITNESS EQUIPMENT BROKER LLC
Sales, Shipping and Return Policies
Ordering Options
You may make your purchase online through our website or call toll free 1-888-566-4261 to place your order with one of our fitness experts. This phone number is toll free from the U.S.only. Also, you may fax an order to us at 1-888-566-4261.
Payment Options
Payments are accepted in US funds only. For fastest shipment, payment by credit card is advised.
Credit Cards – Our AIM secure payment gateway accepts the following:
Visa,MasterCard, Discover, and American Express
PayPal – You may use PayPal to pay for an order from your own PayPal account or from nearly any credit card.
Personal Checks - Please allow an extra 7-10 business days for checks to clear before the order is shipped.
Cashier’s Check - There is no delay on cashier’s checks.
Checks that are returned for any reason are subject to a $30 fee.
Shipping Policies
An invoice will be generated for every order and emailed to the customer. The customer is responsible for reviewing the invoice for accuracy and is required to notify us of any discrepancies within 24 hours of receiving it Customers should make sure the product, shipping service, address, and phone number information is correct. If the customer does not notify us of any corrections to the invoice, then it is deemed that the customer approves the order and agrees to our policies. If the customer does not receive an invoice within 24 hours, one may be requested by phone or email. Any subsequent costs incurred as a result of us not being contacted to correct invoice errors may be charged to the customer.
Though we utilize reputable freight companies, although extremely rare there may be brief transit delays. In the event that there is considerable damage to the packing materials, please be sure to inspect the product and note any defects on the freight bill. Damaged parts will be replaced when freight delivery receipt is properly noted. The customer agrees to follow the freight carrier’s freight claim protocol to facilitate the processing of the claim. Should labor be required to change a part, the customer will receive free in-home service. If physical product damage is not seen until opening the carton, the customer must contact the freight carrier immediately within 48 hours and request a concealed freight damage inspection. If a customer moves a product to a different location than the delivery address on the bill of lading prior to a concealed freight damage inspection, the freight company will not accept responsibility for the damage and the customer may forfeit their right to claim. If customer refuses delivery due to excessive freight damage, Fitness Equipment Broker shall have the right to re-ship the identical product at no additional cost to the customer using the same or a different carrier at our discretion.
On rare occasions a product will require adjustments upon receipt or during the initial months of ownership. In most cases the manufacturer will provide free in-home service to rectify any such service issues on all products that include the manufacturer's in-home labor warranty. If parts are required, he manufacturer will ship replacement parts to customer free of charge per the manufacturer’s warranty. If service related issues from the manufacturer are pending, the customer agrees to cooperate in scheduling the service. Such adjustments and service are not grounds for cancellation or return of a product.
International Shipping Information
It is the customer’s responsibility to research applicable duties and taxes of all items purchased in their respective countries. Canadian customers must pay their local Canadian duties to receive shipment and arrange final delivery to their destination If the order is seized by Customs for any reason and we do not receive the package back, we regret that we will be unable to issue you a refund. If the package is returned and the products are in perfect condition, we will provide a refund less shipping and restocking fees. Shipping charges are based on the weight of the package and the destination. Prepayment is required. Payment must be by credit card or bank wire.
Returns and Cancellations
Orders may be cancelled within 48 hours of placement and the payment refunded less processing fees if any. Cancellation must be made by sending an email to info@fitnessequipmentbroker.com.
Certified Remanufactured units that qualify for parts are covered for six months to one year depending upon the manufacturer. Labor periods will range three to six months depending on the item. Please inquire about specific warranty terms for remanufactured product. Any parts service after these periods will be at the customer’s expense unless otherwise stated in the warranty. Extended warranties are refundable only on new products within 30 day trial period.
If customer is returning a new product that is eligible for a thirty day trial period the customer is responsible for shipping to and from the customers location, processing fees and a 20% restocking fee. The product must be in the original box and repackaged to the best of the customers ability. Only new products are eligible for return. Due to deep discounts, all demo sales are final. Accessory items are not eligible for return. If the item has left the warehouse the customer is responsible for shipping to and from the customers location, processing fee and a 20% restocking fee. Cleaned and Serviced items along with Remanufactured items are final and not eligible for return.
Warranty
All warranties for new product are contingent upon parts and/or products being available from the manufacturer. We anticipate that a large percentage of orders are sold to consumers for residential use. In these settings, most new products come with a one year labor warranty. Additionally, there are varying manufacturer part warranties up to Lifetime coverage as stated in each product's warranty documents. If a residential product is used in a commercial setting, it will be subjected to greater wear and tear and therefore void the manufacturer’s warranty. If any product or part is damaged due to a lack of or improper maintenance, such item(s) will not be covered under warranty. It is important to save your invoice for future reference, as this is your proof for warranty coverage. If part replacement is required, the stated manufacturer part warranty will provide parts and customer can simply install the part or they can call a local tech who can perform in home service at customer's expense if they are outside of the labor warranty. In the event a manufacturer goes out of business and cannot provide parts, Fitness Equipment Broker shall not be held responsible for said warranty.
Sales Tax
Currently CA, IL, FL and WA residents are subject to local sales tax. There are certain manufacturers where tax is applied in all 48 contiguous states. International customers may be subject to taxes payable to their country upon receiving the package, but we do not collect or know what the amount of these taxes may be. Tax laws are subject to change. Check with your country's tax authority.
Back Orders
We make every effort to confirm at the products we sell are readily available, but occasionally certain products may become back-ordered. If you do not receive your shipment within the approximate number of days quoted when ordering, please contact customer service for assistance with your order 1-888-566-4261.
Deposits
All deposits are refundable if the order is cancelled within 48 hours of being placed. After 48 hours deposits will not be refunded but may be used as a credit towards future purchases.
Security & Privacy Policy
We value the relationships we create with all of our customers. We respect their concerns about privacy and we will always securely protect the information you provide to us. We will never under any circumstances make available our mailing lists, telephone numbers, billing information or e-mail addresses to anyone.
SSL
When you place orders on our web sites, all of your order information, including your card number and delivery address, is transmitted through the internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our sites from capturing and viewing your personal information. When visiting FitnessEquipmentBroker.com , the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track user’s movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information. Text messaging originator opt-in data and consent will not be shared with any third parties.
We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own. In an effort to provide the most efficient service, we may amend our policies from time to time.
